UK-wide Delivery

We deliver to Mainland UK, and the Scottish Highlands & Islands using a combination of delivery partners. 

We also hand deliver locally within the Stirlingshire area for preferential delivery rates – please see below for further info.

We can deliver to Jersey and Guernsey by arrangement. 

We regret, that due to the size and weight of our parcels, we are unable to deliver outside the UK.

Last Order Dates for Christmas

Christmas is a busy time for us, and our order book is filling up.   We are a small business, so there is only so many orders we can handle.

Our Last Order Date for a pre-Christmas delivery of Pet Home orders will be Wednesday 1st December 2021, but this could change depending on how many orders we receive before then.  If you want to place an order for Christmas, then don’t leave it too long, so you don’t miss out.

Our last Christmas posting dates for “In Stock” Accessory orders will be Friday 17th December 2021.

Delivery Lead Time

Accessory only orders will be dispatched within 2-3 working days where we have the accessories in stock.  The stock status is shown against each product listing.

Pet Homes, Stands, and Replacement parts are made to order, and there is a lead time on these items.  The current lead time is shown on the Cart and at Checkout, and is an accurate representation of the expected wait time.  To calculate your Order Due by date, add the max number of weeks Lead Time to the date you submit your order.

After purchase, we will contact you by text in the first instance approximately 1 week prior to dispatching your goods with delivery details.  We don’t dispatch Pet Home orders until we hear back from you.

Local Delivery Rates (Stirlingshire Area – FK8 1-3, G63 9/0)

We are based in Buchlyvie, Stirlingshire, and we love receiving orders from customers within our local Stirlingshire area.

We will hand deliver any size of Pet Home for £7.50 to cover petrol costs, to local addresses within Stirling and the surrounding villages, with the following postcode prefixes:

FK8 1, FK8 2, FK8 3, G63 9, G63 0

Local delivery orders will be delivered by us fully assembled, and without any packaging, using our own Transit van.  We will contact you in advance to make sure there will be no access problems.

Edinburgh Area Delivery Rates (Postcodes prefixed EH and FK1-16)

Our local APC depot is based in Edinburgh, covering the postcode areas prefixed with EH, and FK1-16.  We get preferential rates for delivering within the local depot area, so delivery pricing for these postcodes is reduced as follows:-

Any size Pet Home (except 180cm), including two tier options delivered for £15.

180cm size Pet Homes will be delivered via a Parcelforce Extra Large 48 hour service, charged at our standard XL rate of £25.

UK Mainland Delivery Rates

We use a number of delivery partners to deliver parcels across the UK.  Delivery pricing depends on size and weight.  Please see our delivery rates for Mainland UK deliveries below.

Accessories Only Delivery Prices

Small Parcel < 250g                          £3.00
Small Parcel less than 2kg                £4.50      
Medium Parcel over 2kg                   £6.50

Parcels < 2kg delivered via Royal Mail Second Class post

Parcels > 2kg delivered via an APC Tracked Delivery service.

 

 

 

Pet Home Delivery Prices

90cm single tier                                £15
120cm & 150cm single tier             £19.50
180cm single tier                              £25
120cm double tier                             £30
Stands                                                  From £15
Pet Home Replacement Parts         From £10

90cm-150cm sizes delivered via an APC Tracked Delivery service.

180cm sizes delivered via Parcelforce 48 Large delivery service.

PARCELS REQUIRE A SIGNATURE ON DELIVERY, BUT CAN BE LEFT WITH A NEIGHBOUR OR IN A SAFE PLACE WHERE SPECIFIED.  PLEASE ADD DELIVERY INSTRUCTIONS TO THE ORDER NOTES AT CHECKOUT.

Returns Policy

We are unable to accept Returns of made-to-order items once parcels have been dispatched.  Please make sure you have the space to accommodate your chosen Pet Home before purchase.   Accessories can, however, be returned at the buyer’s expense.

Read our Terms & Conditions for further info.